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SERVICES:
Claim Reporting
You can report claims 24-hours
a day, 365 days a year. We make it easy with three different
methods: Fax, Phone, E-mail or electronically from your legacy
system to our Insurance Transaction Management System (ITMS).
You won’t have to wait and wonder about the status of your
claim. Within twenty four (24) hours of receipt of the loss
notice, your specialist will be assigned and all files will be
created, reserved and coded.
Claim Investigation
This begins with a thorough
investigation of the loss or incident. We contact your
policyholder, facility, and or any injured claimant, within two
24 hours of receipt of the loss notice. When circumstances
dictate, we will personally inspect the site, or hire qualified
investigators to do so. If expert testimony will be critical to
determine liability, or build a defense, we bring in the best
available. When a medical evaluation is crucial, we use proven
physicians to conduct independent medical evaluations.
Third Party
Administration
If you are a self-insured,
insurance carrier, municipality, association, captive, risk
retention group, broker, re insurer, or managing general agency,
we are the TPA of choice. We establish and manage trust funds,
and we have designed custom modules in our claims management
system so that we can provide you with detailed reports on what
has been paid within, and outside, your retention. You choose
the account type, including zero balance, wire transfers, ACH
accounts, or traditional checking accounts.
Casualty/Physical Damage
Division is comprised of adjusters and appraisers
experienced in the investigation, evaluation and negotiation of
auto and general liability, injury and non-injury claims. We are
versed in state-specific tort law, mediation, arbitration and
litigation. Our appraisers are experienced in estimating, autos,
trailers, motor homes, boats & other personal watercraft,
motorcycles, ATV’s and heavy equipment including trucks and
cargo.
Property Loss Division
handles from the most common domestic kitchen fire to the
massive hurricane claims, which followed the Hurricane Andrew in
1992. Our team of adjusters enable us to move swiftly and
thoroughly, writing property loss estimates at the scene while
simultaneously starting the settlement process, keeping the
insurer fully informed of every step in the process.
Catastrophe Services
During a catastrophic event, we
are prepared to deploy a team of adjusters within 24 hours and
set up a storm office within 48 hours. Our catastrophe response
team is trained in every division to perform their job at any
location, at any time, and is available 24 hours a day, 7 days a
week, every week of every year!
Information Systems
You can’t afford to be in doubt
about the status of claims, what caused them, and what they are
costing you. We answer all these questions and more with one of
the most advanced, flexible computer claims systems available
through the Insurance Transaction Management System (ITMS). With
ITMS:
- We are “scalable” which
means we can meet your needs no matter how large you grow
- You can assign a claim to
your vendor or in-house staff
- We can send you reports in a
pre-arranged format of your choosing
- You can download information
into tables or spreadsheets that you manipulate
- You can access your account
on-line
- You can choose from several
reports, including claim trends and graphs
- Data is current the moment
the report is run, or a date in the past you pick “as of”.
Claim Reviews
You can arrange to discuss
claims with your specialist face-to-face. We are available for
periodic claims reviews to provide you with complete updates and
insight into our plan of action for your claims.
CallCentral
Outsource or co-source your
claims call center! CCS can manage your daily calls, over flow
calls, off hour calls or catastrophic events. With 4 service
centers totaling over 1200 workstations located throughout North
America, we can create a seamless integration to interact with
your customers to expedite the claims process. CallCentral is
operated by caring claims professionals.
Temporary Staffing
Most claims operations have
periodic overflow situations, whether due to seasonal CATS,
personnel situations or other factors. Insurance temps are
probably the most commonly employed solution. CCS can place
candidates in temporary, temp-to-hire, and direct-hire positions
in the Insurance & Financial Services Industries.
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